Agreement
By downloading, installing, or using the Xignal mobile app ("App"), or by using xignalhq.com ("Site") - including the contact form or the web coin-checkout flow - you agree to be bound by these Terms of Use ("Terms"), a contract between you and XignalHQ Technologies Ltd ("Xignal", "we", "us", "our"), a company incorporated in Nigeria. If you do not agree, please do not use the App or this Site. These Terms incorporate our Privacy Policy by reference.
These Terms apply to the Xignal consumer App and this Site only. If you are a business using the Xignal API or Business Portal, separate Business Terms apply - our Business Portal is currently in early access, and its dedicated legal pages are not yet public. In the meantime, contact us at legal@xignalhq.com with any business-related questions.
What the App does
Xignal is a community-powered safety app. It lets you:
- View real-time incidents reported by the community near you
- Submit incident reports (flooding, accidents, roadblocks, security threats, and other hazards)
- Join or create Communities - interest-based groups where members post, comment, and can escalate a post into a public incident report
- Receive push alerts when incidents appear near you or on routes you follow
- Activate SOS to share your live location with nearby users, responders, and, if you're a Pro subscriber, your Trusted Circle
- Plan routes with hazard-aware risk scoring, powered by our routing engine and, for some routes, live traffic data
The App is free to download and use, and its free tier includes advertising served by Google AdMob - see our Privacy Policy → Advertising for how that works. An optional Xignal Pro subscription removes ads and unlocks additional features described in the App.
Your account
You must be at least 18 years old, or the age of legal majority in your country if higher, to create an account. We do not currently verify your age at sign-up - by creating an account, you confirm that you meet this requirement and that the information you provide is accurate.
You sign in through Clerk, our identity provider, using Google, Apple, Facebook, or an email address. You are responsible for keeping your account and sign-in credentials secure. Signing in on a new device automatically ends your active session on any other device. If you believe your account has been compromised, contact us immediately at legal@xignalhq.com.
You may only create one account per person. Duplicate or fake accounts may be removed without notice.
You may optionally choose a username to show instead of your name as your display name. Usernames must be unique, cannot impersonate another person, brand, or Xignal itself, and may not use "anonymous," "anon," or similar terms - a username is a display choice, not our Anonymous Reporting privacy feature, and choosing one does not hide your identity from moderation or change how your account is otherwise identified. We may reclaim, reset, or reject a username that violates these rules.
Community rules
Xignal works because the community reports and interacts honestly. You agree not to:
- Submit false, fabricated, or deliberately misleading incident reports
- Spam, duplicate, or manipulate the incident feed or a Community
- Post content in a Community that is unlawful, harassing, threatening, hateful, sexually explicit, or that infringes someone else's rights
- Use the App to harass, threaten, or harm other users
- Attempt to game or manipulate the trust score, XP, or verification system
- Misuse the "escalate to incident" feature to turn ordinary community discussion into a false public report
- Use the App while driving in a way that endangers yourself or others
- Use automated scripts or bots to interact with the App
- Violate any applicable law or regulation
Community owners and admins may remove posts or members that break these rules or their community's own guidelines, and can report content to us for review. We may act on any content or account, in or outside a Community, that violates these Terms - including removing content, suspending or permanently removing an account, and forfeiting XP and contributions.
Your content & licence
Content you submit - incident reports, community posts and comments, and any photos or videos - remains yours. By submitting it, you grant Xignal a worldwide, royalty-free, sublicensable licence to host, store, reproduce, adapt (for example, to generate a suggested title or summary), publish, and distribute that content in order to operate, promote, and improve the App, including making a de-identified, aggregated version of it available to business partners as described in our Privacy Policy.
Incident reports and community posts may be visible to other users - the public feed, or members of a private community, as applicable. Photos and videos you upload are stored at a fixed web address and may remain accessible even if the associated report or post is later removed from the feed. Avoid including personal information in your reports, posts, or media that you don't want to be seen by others.
You are responsible for ensuring the content you submit is accurate and does not violate any other person's rights.
Location & safety features
The App's map, incident feed, and route risk scores are built from information reported by the community and third-party mapping and routing data - they are estimates, not guarantees, and may be incomplete, delayed, or inaccurate. Never rely on the App as your sole source of safety information. Always use your own judgement and obey traffic laws and instructions from official authorities.
SOS is a convenience feature that shares your location with nearby users, responders, and, if applicable, your Trusted Circle - it is not a substitute for calling emergency services, and delivery or response is not guaranteed. In an emergency, always call your local emergency number first.
Trusted Circle is available to Xignal Pro subscribers and lets you designate up to five other Xignal users to be alerted with your location whenever you activate SOS. You are responsible for choosing people you trust and for keeping your Trusted Circle list up to date.
Reputation, verification & escalation
Your trust score, XP, and reputation tier reflect your reporting history and are calculated automatically based on report confirmations, disputes, and verified outcomes. We may reduce your trust score, remove XP, or suspend your account if your reports are repeatedly found to be false.
Any Community member may escalate a post into a public incident report if they believe it describes a genuine hazard. The resulting report is attributed to the member who escalated it, not the original poster, and is subject to the same rules, visibility, and verification process as any other incident report.
Pro subscription
Xignal Pro is a paid subscription offering additional features, including an ad-free App, Trusted Circle, higher-accuracy location, and live traffic-aware routing. Pro is funded entirely from coins in your in-app Xignal wallet - there is no separate card charge for Pro itself. Coins can only be added to your wallet through the web coin-checkout flow on xignalhq.com, paid via Flutterwave; see our Privacy Policy for how that works.
Pro renews automatically: shortly before your current period ends, we deduct that plan's coin cost from your wallet balance and extend your period. If your wallet balance is insufficient at that point, your subscription expires instead of renewing - we do not attempt to charge you any other way, and Pro features turn off until you top up your wallet and reactivate manually.
You can cancel at any time - your access continues until the end of the period you've already paid for, and no further renewal charge is taken. Coin purchases made through the web coin-checkout flow are processed by Flutterwave and are non-refundable except as required by applicable law. Xignal does not currently offer purchases or subscriptions through the Apple App Store or Google Play - if that changes, this section will be updated to describe how those purchases and refunds work.
Disclaimers
Xignal provides community-sourced and third-party-derived information. We do not guarantee the accuracy, completeness, or timeliness of incident reports, community content, route risk scores, or AI-generated suggestions (for example, an auto-suggested report title). Never rely on the App as your sole source of safety information. Always use your own judgement and obey traffic laws and official authorities.
SOS is a convenience feature. It is not a substitute for calling emergency services. In an emergency, always call your local emergency number first.
The App and this Site are provided "as is" and "as available," without warranties of any kind. We do not warrant that the App, this Site, or the third-party services they depend on, will be uninterrupted, secure, or error-free, or that any defect will be corrected.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE APP AND THIS SITE ARE PROVIDED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT INCIDENT REPORTS, ROUTE RISK SCORES, AI-GENERATED SUGGESTIONS, OR ANY OTHER COMMUNITY-SOURCED OR THIRD-PARTY-DERIVED CONTENT WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR ANY PARTICULAR PURPOSE, INCLUDING PERSONAL SAFETY DECISIONS.
Limitation of liability
To the maximum extent permitted by applicable law, Xignal is not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising from your use of the App or this Site, including but not limited to routing decisions, accidents, personal injury, or losses caused by relying on incident data, route risk scores, AI-generated suggestions, or the unavailability of a third-party service the App or Site depends on - even if we have been advised of the possibility of such damages.
Where liability cannot be excluded under applicable law, our total liability to you for all claims arising from or relating to the App, this Site, or these Terms is limited to the greater of (a) the amount you paid us, if any, in the 12 months before the claim arose, or (b) USD $100.
Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In those jurisdictions, our liability is limited to the maximum extent permitted by law, and some or all of the limitations above may not apply to you.
Indemnity
You agree to indemnify and hold harmless XignalHQ Technologies Ltd, its officers, employees, and agents from any claim, damage, liability, cost, or expense (including reasonable legal fees) arising from: your content (incident reports, community posts, comments, photos, or videos you submit); your use of the App or this Site in a way that violates these Terms; your violation of any law or the rights of a third party (including through a false or malicious report); or your reliance on the App or its content in a way inconsistent with the disclaimers above. This does not apply to the extent a claim results from our own breach of these Terms or violation of applicable law.
Intellectual property
The App and this Site, including their design, software, trademarks, and the Xignal name and logo, are owned by XignalHQ Technologies Ltd or our licensors and are protected by intellectual property law. Except for the licence to your own content described above, nothing in these Terms gives you any rights to our intellectual property.
If you believe content on the App or this Site infringes your copyright, email legal@xignalhq.com with the material you believe is infringing, its location, and a statement that you own the right or are authorised to act on the owner's behalf. We will review and, where appropriate, remove the content and notify the user who submitted it.
Third-party services
The App and this Site rely on third-party services to function, including Clerk (sign-in, including via Apple, Google, or Facebook), TomTom (destination search, the destination brief, and - as the primary provider - route directions and, for Pro subscribers, live traffic), Mapbox (base maps, and a route-directions fallback), OpenStreetMap (a geocoding and points-of-interest fallback), Google (a fallback for destination search and Pro live traffic if TomTom's is unavailable; in-app advertising via AdMob for free-tier users; and in-app and Site usage measurement via Google Analytics - see our Privacy Policy → Advertising and → Analytics & cookies for details), Flutterwave (payments), Resend (transactional email), Cloudflare (media storage), NVIDIA and OpenAI (AI-assisted text features), WeatherAPI.com and OpenWeatherMap (route weather conditions), Expo (push notifications), Sentry (error monitoring), and formsubmit.co (contact form delivery). We are not responsible for outages, errors, or changes made by these providers, and your use of certain features may be subject to their own terms.
Termination
You can delete your account at any time from Settings → Delete account. When you do, it is deactivated immediately and permanently - however, some content you contributed, such as comments, is retained but permanently disassociated from your identity, and de-identified data derived from your activity may remain as part of the aggregated dataset, as described in our Privacy Policy.
We may suspend or terminate your access for breach of these Terms, with or without notice depending on severity. We may also modify, suspend, or discontinue the App, this Site, or any feature (including Xignal Pro features), in whole or in part, at any time, with or without notice - we will try to give advance notice for material discontinuations wherever practical. Sections that by their nature are meant to survive termination - including Your content & licence, Disclaimers, Limitation of liability, Indemnity, Intellectual property, and Governing law - continue to apply after your account is deleted or access ends.
Changes to these Terms
We may update these Terms as the App changes. If we make material changes, we will notify you in the App or by email before they take effect. Continuing to use the App after a change takes effect means you accept the updated Terms.
Governing law
These Terms are governed by the laws of the Federal Republic of Nigeria, and any dispute shall in the first instance be referred to mediation in accordance with the Lagos State Multi-Door Courthouse Mediation Rules. In the event that mediation does not resolve the dispute within 30 days, either party can institute legal proceedings in the Lagos State High Court, Nigeria, except where a mandatory law of your own country of residence requires otherwise. Because Xignal is used across Africa, nothing in this section is intended to override consumer-protection or data-protection rights you have under the law of the country where you live, to the extent those rights cannot be contractually waived.
Contact
Questions about these Terms? Contact us at legal@xignalhq.com or visit our support page.